RETURNS

New, unused items can be returned within 60 days of the delivery date by initiating a return HERE. Please have your order number and reason for return ready.

To be eligible for a return, your item must be in new and unused condition; including no wear, tear, damage or odors.

Buyer is responsible for return shipping.

SALE OR SAMPLE ITEMS

Giveaway, sample, sale items, or items marked as "final sale" are not eligible for return or exchange.

GIFT EXCHANGES or RETURNS

Items given as a gift may be exchanged or returned for store credit only. The exchange or return must be initiated within 60 days of purchase. If the preferred item is more than the gift item the difference will be due before shipment.

To be eligible for an exchange, your item must be in new and unused condition, including no wear, tear, damage or odors.

You can initiate an Exchange or Gift Return HERE

The gift recipient is responsible for return shipping.

INTERNATIONAL SHIPPING

We ship internationally to most locations. Please email us at info@citicollective.com if you do not see your location listed at checkout.

International shipping is an additional USD $25 for 1 bag, $40 for 2, and $65 for 3 bags. 

International orders can take anywhere from 8 to 30 days to arrive.  This wide range is due to the uncertainty of customs agencies.  It also takes into consideration that we ship to international destinations both near (Canada) and far (Australia).

Once items leave the U.S. we are not responsible for lost or stolen items. Additional customs or duties may be applicable to your order and are not the responsibility of Citi Collective.

Canadian Residents:  We partner with the local children's boutique, Baby Laurel Co.  We highly recommend purchasing directly from them. 



CLEANING TIPS

Nylon Designs:

Spot clean with mild dish soap and soft bristle brush only.

Towel dry or air dry only.

Do not use bleach or hard-bristle brushes.

Machine wash not recommended due to metal components of the bag.

If machine washing, use no spin, cold water and let air dry.

Vegan Leather Designs:

Spot clean with mild dish soap and soft bristle brush only.

Towel dry or air dry only.

Do not use bleach or hard-bristle brushes.

Do not machine wash.

 

WHOLESALE OPTIONS:

Please visit our Wholesale Page for more information